Effective Date: February 16, 2025
Welcome to Wash Hub! By accessing or using our services through our website https://thewashhub.co.uk/ or at our physical location, you agree to comply with these Terms and Conditions. Please read them carefully.
1. Definitions
- “We,” “Us,” or “Our”: Refers to Wash Hub.
- “You” or “Customer”: Refers to the person using our services.
- “Services”: Refers to the laundry, dry-cleaning, and related services provided by Wash Hub.
2. Service Use
By using our services, you confirm that:
- You are at least 18 years of age or have the consent of a parent/guardian.
- You provide accurate and complete information for orders and payments.
- You agree not to misuse our services or engage in unlawful activities while using them.
3. Orders and Payments
When placing an order with Wash Hub, you agree to the following terms:
- All orders must be paid for in full at the time of service or collection.
- Prices are as displayed on our website or as communicated at our location and may vary depending on the type of service requested.
- We reserve the right to refuse or cancel any order at our discretion.
4. Turnaround Times
We aim to complete your orders within the timeframe provided during the booking process. However, delays may occur due to unforeseen circumstances. Wash Hub is not liable for any inconvenience caused by such delays.
5. Care and Handling of Items
We treat your items with the utmost care; however, the following terms apply:
- We are not responsible for items left unclaimed for more than 30 days.
- We are not liable for damage to items caused by pre-existing conditions, such as weak fabrics, improper care labels, or previous damage.
- We use industry-standard cleaning practices but cannot guarantee the complete removal of all stains.
6. Loss or Damage
In the unlikely event of loss or damage to your items:
- We will reimburse you up to 10 times the service cost of the affected item.
- Claims must be submitted within 7 days of collection or delivery.
7. Cancellation and Refund Policy
You may cancel your order before it is processed by contacting us at hello@thewashhub.co.uk or by calling 01772 313341. Refunds will be issued at our discretion and may be subject to deductions for services already performed.
8. Limitation of Liability
Wash Hub is not liable for:
- Any indirect or consequential damages arising from the use of our services.
- Delays, losses, or damages caused by events beyond our control, such as natural disasters or third-party delivery issues.
9. Intellectual Property
All content on our website, including text, images, logos, and branding, is the intellectual property of Wash Hub. Unauthorized use or reproduction is strictly prohibited.
10. Third-Party Links
Our website may include links to third-party websites. Wash Hub is not responsible for the content, privacy policies, or practices of these websites. Accessing third-party links is at your own risk.
11. Changes to Terms and Conditions
We may update these Terms and Conditions at any time. Changes will be posted on this page with the effective date. Continued use of our services after changes indicates your acceptance of the updated terms.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Wash Hub
Unit 8, Trading Estate Coote Ln,
Lostock Hall, Preston PR5 5JD
Phone: 01772 313341
Email: hello@thewashhub.co.uk