Effective Date: February 16, 2025
Welcome to Wash Hub. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.
1. Information We Collect
We collect information to provide better services to our customers. This information includes:
- Personal Identification Information: Name, email address, phone number, and postal address.
- Payment Information: Credit/debit card details and billing addresses.
- Service Usage Information: Details about your orders, preferences, and feedback.
- Technical Information: IP address, browser type, and access times.
2. How We Use Your Information
The information we collect is used to:
- Provide and manage our laundry and dry-cleaning services.
- Process your orders and payments.
- Communicate with you regarding your orders and our services.
- Improve our services and customer experience.
- Comply with legal obligations and prevent fraudulent activities.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing and delivery services.
- Legal Authorities: When required by law or to protect our rights and safety.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Using secure servers and encryption protocols.
- Regularly updating our security practices.
- Restricting access to personal information to authorized personnel only.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal obligations.
- Opt-out of marketing communications.
To exercise these rights, please contact us at hello@thewashhub.co.uk.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Wash Hub
Unit 8, Trading Estate Coote Ln,
Lostock Hall, Preston PR5 5JD
Phone: 01772 313341
Email: hello@thewashhub.co.uk